Mail order guidelines

 About our mail order service

Mail order is an easy and effective way to obtain plants long distance. Petal Faire has been supplying plants via mail order for a number of years.  Please bear in mind that this is an alternative for people who live some distance from the nursery.  Johannesburg is not far enough!

Plants can be mailed throughout the year but preferably not in conditions of extreme heat or cold. Only well established, well rooted plants will be mailed.

It is the customer’s responsibility to collect them promptly and pot them up as quickly as possible, keeping them in a shady spot until they show some growth.

We make every effort to keep our website up to date, but since we do not grow large quantities of any one kind of plant, it may happen that a plant you enquire about has suddenly sold out.  However, if we anticipate having the plant in stock again say in six months or so, we keep it listed on the website as "this item is currently sold out".

 Depending on the size of plants at the time of ordering, prices on your invoice may differ from those shown on the website.

 It is the customer’s responsibility to collect them promptly and pot them up as quickly as possible, keeping them in a shady spot until they show some growth.

 Mail order procedure

A final invoice including estimated packaging and postage will be sent to you within 7 days of receipt of your order.

Plants are mailed (usually on a Tuesday) once payment has been received.

The plants are couriered using Postnet’s 2 - 3 day delivery service. The tracking number and expected date of arrival are emailed to you once the parcel is on its way.  However Postnet should contact you as soon as your parcel arrives.  (Hence the importance of your telephone number).  You will then collect the parcel at the designated Postnet.  We do not arrange "home address" deliveries - we have had too many problems in the past.

We use Pargo Courier Services ONLY for clients where Postnet do not have a depot.  Please note that this is not the most effective option as plants take up to five days to reach their destination.

  Important terms and conditions

Mail orders must be for a minimum of R350 excluding packaging and postage.  Please note that the minimum value of R250 on the order form is incorrect.   Postage and packaging is a MINIMUM amount of R150 depending on the size of your order.  

 Packaging and postage costs are for the customer’s account.

Plants will not be mailed before payment has been received. Orders not paid for within 5 days of receipt of final invoice will be cancelled.

Please NO CASH or CHEQUE deposits.  Please contact me if you have a problem with this.